A. Promotional Gift Value & Eligibility
Free gifts included with your order are promotional items provided at no additional cost and will be listed with a value of £0 on your invoice. They are non-transferable and not eligible for a separate refund, exchange, or cash compensation.
B. Claiming & Dispatch Process
To claim your free gift, please contact our customer service team via email after you have received your main order and verified that you have no return or exchange needs. Once confirmed, your free gift will be dispatched separately within 2 working days.
C. Returns & Refund Conditions
If you request a return and refund for personal reasons (e.g., change of mind or no longer needed), all promotional gifts received must be returned in their original condition. Customers are responsible for the return shipping costs of the free gifts. If the gifts are not returned, their original retail value will be deducted from your total refund amount.
D. Customer Support
If you have any questions or require assistance regarding our Free Gifts Policy, please feel free to reach out to us at service@smallbee.co.uk.
