Help & FAQs

Yes, if your order has not been dispatched. If you need to cancel an order, please contact us as soon as possible at service@smallbee.co.uk with your order number.

If the order has already been dispatched, a cancellation fee will apply and the return will be handled according to our Refund Policy. Return shipping is free only when the item is faulty or we delivered the wrong product. For returns due to customer choice, such as change of mind or no longer needed, the customer is responsible for the return shipping cost.

Please contact us by email at service@smallbee.co.uk.

Our customer service hours are Monday to Friday, 9:30 am - 5 pm. We are closed on Saturdays, Sundays and bank holidays. Emails will be answered during working hours.

Products listed as in stock are locally stocked in the UK. If you have any questions about availability before placing your order, please contact us at service@smallbee.co.uk.

Order handling time is 1-2 business days, Monday to Friday. After dispatch, shipments are generally in transit within 14 days, Monday to Friday. The order cut-off time is 4:00 PM Greenwich Mean Time (London).

At the moment, we only ship to addresses within the UK and are unable to offer international delivery.

We offer free shipping to most cities within the UK. However, some remote or offshore areas may require an additional delivery surcharge, including the Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and certain postcode areas. If you are unsure whether a surcharge applies to your address, please contact us at service@smallbee.co.uk before placing your order.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To start a return, please contact us first at service@smallbee.co.uk with your order number and reason for return. Unauthorised returns will be refused. Items must be unused, in the same condition that you received them, with tags where applicable, and in the original packaging. You will also need to provide your receipt or proof of purchase.

Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 5-7 days. Please note that your bank or credit card company may need additional time to process the refund.

If the item is defective or we delivered the wrong product, we will cover the return shipping costs.

For returns due to customer choice, such as change of mind or no longer needed, you are responsible for the return shipping cost. If you need us to arrange a return label, we can do this for you and the cost will be payable by you separately.

Smallbee UK provides a limited three-year warranty for all products from the original date of purchase. This warranty covers defects in workmanship that cause the product to become non-functional under normal use.

If your product has an issue within this period, please contact our After Sales team at service@smallbee.co.uk for assessment. Where appropriate, we may offer repair or replacement.

If your product becomes unusable after the warranty period, please contact our After Sales team at service@smallbee.co.uk. We still want to support your continued use of our products and may offer a discount on your next purchase as a gesture of goodwill.