Stainless Steel Wall Mount Bioethanol Fireplace Insert

This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Smallbee, you agree to the terms outlined herein.

A. SHIPPING LOCATIONS

At Smallbee, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.

B. SHIPPING COSTS

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

• Scottish Highlands
• Scottish Offshore Islands
• N.Ireland
• Channel Islands
• Isle Of Wight
• Isle Of Man
• Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

C. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).

D. SHIPPING PARTNERSHIPS

We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@smallbee.co.uk.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

By placing an order through Smallbee UK you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.

B. LIMITED ONE-YEAR WARRANTY

Smallbee UK provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.

C. SUPPORT POST-WARRANTY

If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

D. RETURN PROCESS

To start a return, you need to contact us at service@smallbee.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

E. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.

F. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at service@smallbee.co.uk.

G. RETURN SHIPPING FEE

If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Smallbee. Otherwise, the fee should be borne by the customers.

H. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too. 

I. WORKING HOURS

Our working hours are listed below and all emails will be answered during these hours. At the same time, the refund operation is not carried out during non-working hours. Please wait for the email reply from the customer service team for details. Thank you.

Working Hours:

Monday to Friday: 9:30 am - 5 pm
Saturday and Sundays: Closed
Bank Holiday: Closed

Email: service@smallbee.co.uk